Research

Research

With limited access, I keep my research option minimal, yet can still represent one of the main user of the site (first-time visitor)

With limited access, I keep my research option minimal, yet can still represent one of the main user of the site (first-time visitor)

Personal Observation

Personal Observation

Based on my observation of the current website, I found some problems that could be improved:

Based on my observation of the current website, I found some problems that could be improved:

  • The site is chaotic and every element is fighting for user’s attention

  • No clear hierarchy/confusing navigation

  • The repeating background photo (or gif) is visually overwhelming

  • Poor use of white space and layout

  • The site feels outdated, which undermines the credibility of such prestigious institution

  • The site is chaotic and every element is fighting for user’s attention

  • No clear hierarchy/confusing navigation

  • The repeating background photo (or gif) is visually overwhelming

  • Poor use of white space and layout

  • The site feels outdated, which undermines the credibility of such prestigious institution

Peer reviews

Peer reviews

I gathered informal feedbacks from five users about their first impressions of the website, they said:

I gathered informal feedbacks from five users about their first impressions of the website, they said:

  • ‘It’s too much to look at. It’s chaotic and very messy’

  • ‘It’s too artsy to the point that I’m not sure what I’m looking at. Definitely not spending a second longer there’

  • ‘The website looks a bit questionable. It is Yale, right?’

  • ‘It’s too much to look at. It’s chaotic and very messy’

  • ‘It’s too artsy to the point that I’m not sure what I’m looking at. Definitely not spending a second longer there’

  • ‘The website looks a bit questionable. It is Yale, right?’

Reddit & other websites

Reddit & other websites

I did a little search around with the keyword ‘Yale website’ and found several Reddit threads discussing how visually unpleasant the site is. I also found Quora thread, and several Medium articles suggesting their own spin of redesign. This confirms that it’s widely accepted that the website (in terms of UI/UX) is not good.

I did a little search around with the keyword ‘Yale website’ and found several Reddit threads discussing how visually unpleasant the site is. I also found Quora thread, and several Medium articles suggesting their own spin of redesign. This confirms that it’s widely accepted that the website (in terms of UI/UX) is not good.

Recontextualizing the Problem

Recontextualizing the Problem

Website information

From my research, the clear solution was to do a UI makeover, but that was still too vague and broad to execute.

From my research, the clear solution was to do a UI makeover, but that was still too vague and broad to execute.

This website is a wiki, meaning anyone with access can edit the site to their liking, including changing the background image (static image or a gif). While this can be a way to make the site as a living community, it can also lead to chaos (readability and usability). Thus, the chaos is not a design flow but part of the feature.

This website is a wiki, meaning anyone with access can edit the site to their liking, including changing the background image (static image or a gif). While this can be a way to make the site as a living community, it can also lead to chaos (readability and usability). Thus, the chaos is not a design flow but part of the feature.

The challenge for the redesign now shifts, it’s just not about the visual. How do I preserve the wiki’s community nature while making it usable for the public?

The challenge for the redesign now shifts, it’s just not about the visual. How do I preserve the wiki’s community nature while making it usable for the public?

Competitive Analysis

Competitive Analysis

Pratt's Institute - one of the best art school in the United States

Pattern(s) identified: big fonts, simplistic menu, and big pictures are used in the website.

Royal College of Art, London - known as the best art school in the world

Pattern(s) identified: simplistic menu, big pictures, and non conventional ‘hero’ section

Patterns that can be applied to the redesign:

  • Using big/bold font size to introduce themselves: This is a simple and effective way to introduce presence without clutter

  • Simple navigation: To keep the user’s focus to the content

  • Big and impactful visual: Using the right picture as the main banner can quickly set the vibe of the site; let the picture does all the talking.

Getting Inspirations

Getting Inspirations

I drew inspiration from various sources, such as:

I drew inspiration from various sources, such as:

Yale SoA school building

Yale SoA school building

To get the environment of the school

To get the environment of the school

Yale SoA's student websites

Yale SoA's student websites

To understand the (visual) taste level of the students

To understand the (visual) taste level of the students

Kitschy-style website

Kitschy-style website

I added this after seeing the artworks of the students and visuals from poster events

I added this after seeing the artworks of the students and visuals from poster events

UI Kit

UI Kit

Typography

Typography

IBM Plex Sans Condensed - Regular

IBM Plex Sans Condensed - Regular

IBM Plex Sans Condensed - Medium

IBM Plex Sans Condensed - Medium

IBM Plex Sans Condensed - Bold

IBM Plex Sans Condensed - Bold

The typeface that mixes in sans, sans condensed and mono create bold and brutalist vibe without overwhelming the user. This typeface also works for text heavy section.

The typeface that mixes in sans, sans condensed and mono create bold and brutalist vibe without overwhelming the user. This typeface also works for text heavy section.

Color Style

Color Style

Simplistic colors were used to embodies the ‘modern’ and ‘brutalist’ feel and look of the redesign. Yellow were used to break the monotonous look.

Simplistic colors were used to embodies the ‘modern’ and ‘brutalist’ feel and look of the redesign. Yellow were used to break the monotonous look.

Iconography

Iconography

Basic icon with strong edges were used to create continuation from the sharp edges elements present in the redesign.

Basic icon with strong edges were used to create continuation from the sharp edges elements present in the redesign.

Final Design

Final Design

Welcome screen

Welcome screen

Quick intro to adjust the viewer’s expectation about this specific website (works mostly as a hub for the internal Yale SoA community but the public can also get information about the school).

Quick intro to adjust the viewer’s expectation about this specific website (works mostly as a hub for the internal Yale SoA community but the public can also get information about the school).

Playful/interactive utility

Playful/interactive utility

The circle button is a toggle to switch into light/dark mode. A simple but fun way to interact with the website, making the website memorable to the user and respect the school’s creative spirit

The circle button is a toggle to switch into light/dark mode. A simple but fun way to interact with the website, making the website memorable to the user and respect the school’s creative spirit

Strategic use of the custom background

Strategic use of the custom background

Custom background image is now centered and non-repeating, preventing visual overwhelm when scrolling through the site.

Custom background image is now centered and non-repeating, preventing visual overwhelm when scrolling through the site.

Students work gallery

Students work gallery

Added a dedicated section to showcase the student work/projects. Displaying them like a gallery art work to reinforces the creative aspect and adds a human element to the site

Added a dedicated section to showcase the student work/projects. Displaying them like a gallery art work to reinforces the creative aspect and adds a human element to the site

Bulletin board as centerpiece

Bulletin board as centerpiece

Sticky note with real looking bulletin board is used to capture the school’s creative and collaborative spirit without sacrificing readability. Longer post are scrollable within each note.

Sticky note with real looking bulletin board is used to capture the school’s creative and collaborative spirit without sacrificing readability. Longer post are scrollable within each note.

Marquee newsletter sign-up

Marquee newsletter sign-up

Fun, eye-catching, and simple marquee text with bright orange background to get the user’s attention to the Call To Action (Subscribe to Newsletter).

Fun, eye-catching, and simple marquee text with bright orange background to get the user’s attention to the Call To Action (Subscribe to Newsletter).

Reflection

Reflection

My approach to this redesign was shaped by what I learned from both the Retrospective and AtlasInsurance

The only brief for this redesign was ‘make this UI better’. It’s very vague and subjective (implying it’s only a UI problem), but I didn’t take this statement at face value. Instead, I:

  • Reframed the statement (from Retrospective): By observing the website thoroughly, I identified the real problem: the repeating background image is one of the main contributor to that statement. And as previously mentioned, this is part of the feature; it’s a UX problem

  • Intentional competitive analysis (from AtlasInsurance): I carefully choose which competitors to observe, specifically those sharing the same prestige as Yale’s and shaped my findings to fit into what the client (Yale) needs.

The result was a redesign that scored 100% preference in informal testing with 5 participants (mix of designers and general users) and solved a problem that most designers would have missed: the chaos wasn’t a design flaw, it was a feature.

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